Privacy Policy

Introduction

SignalCite ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit www.signalcite.com.

This policy aligns with PIPEDA (Canada), GDPR(EU/EEA), and CCPA/CPRA (California).

Information We Collect

Information You Provide

• Name and business name
• Email address and phone number
• Business type, website URL, and project details
• Communication preferences

Automatically Collected

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referral source and approximate geographic region

How We Use Your Information

• Provide and improve services
• Respond to inquiries and support requests
• Send marketing communications (with consent where required)
• Analyze website performance and user experience
• Comply with legal obligations
• Prevent fraud and maintain security

Legal Basis for Processing (GDPR)

• Consent - You have given clear consent for specific processing
• Contract - Processing is required to fulfill our services
• Legitimate Interest - Processing supports core business operations
• Legal Obligation - Processing is required by law

GDPR Compliance Indicators

We maintain operational controls that map to GDPR obligations and track their status.

• Data Subject Access Request (DSAR)

  Status: Active | Target response: 30 days

• Data Retention Controls

  Status: Active | Personal data is retained only for service delivery, legal compliance, or contractual necessity.

• International Transfer Safeguards

  Status: Active | We apply contractual and organizational safeguards for cross-border processing where required.

• Privacy Contact Channel

  Status: Active | Contact: privacy@signalcite.com

CCPA/CPRA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

• Right to Know

  You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.

• Right to Delete

  You have the right to request deletion of your personal information, subject to certain exceptions required by law.

• Right to Opt-Out of Sale

  Status: We do not sell personal information. SignalCite does not sell, trade, or rent your personal information to third parties for monetary or other valuable consideration.

• Right to Non-Discrimination

  We will not discriminate against you for exercising any of your CCPA/CPRA rights. This includes denying services, charging different prices, or providing a different level of service.

• Right to Correct

  You have the right to request correction of inaccurate personal information we maintain about you.

• Right to Limit Use of Sensitive Personal Information

  You have the right to limit our use and disclosure of sensitive personal information to that which is necessary to perform the services.

How to Submit a CCPA/CPRA Request: Email privacy@signalcite.com with "CCPA Request" or "CPRA Request" in the subject line. Include sufficient information to verify your identity (name, email associated with your account). We will respond within 45 days of receiving a verifiable consumer request.

How We Share Your Information

We do not sell your personal information. We may share limited data with service providers, legal authorities when required, or in the context of a business transfer.

Your Privacy Rights

You can request these rights depending on your jurisdiction:

• Right to access your personal information
• Right to delete your personal information, subject to legal exceptions
• Right to portability and transfer your data in a usable format
• Right to object to processing based on legitimate interests
• Right to correct inaccurate information
• Right to withdraw consent where processing relies on consent

To submit a request, contact privacy@signalcite.com. GDPR requests are handled within 30 days; CCPA/CPRA requests are handled within 45 days where applicable.

SMS Communications

With your explicit consent, SignalCite may send you SMS text messages for:

• Appointment reminders and confirmations
• AI audit result notifications
• Service updates and important account information

Message Frequency: 1-2 messages per week maximum. Message and data rates may apply based on your carrier plan.

Opt-Out: You can unsubscribe at any time by replying STOP to any message, emailing contact@signalcite.com, or visiting our SMS Messaging Policy page.

We use a double opt-in process to verify your consent before sending SMS messages. Your phone number is stored securely and is not shared with third parties for marketing purposes.

Cookie Consent and Controls

Essential cookies are always active for site operation. Non-essential cookies (analytics, marketing, personalization) are controlled through our cookie consent banner.

• Accept All
• Reject Non-Essential
• Customize by cookie category

Data Security and Retention

• SSL/TLS encryption for data in transit
• Secure hosting infrastructure on Vercel
• Access controls and authentication
• Routine security review practices

We retain personal information only as long as needed for service delivery, compliance, and legitimate business operations.

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